Ombudsman

The Long-Term Care Ombudsman Program was implemented to address the concerns and complaints of residents of long-term care facilities (referred herein as LTCF). These facilities include nursing homes, assisted living facilities, homes for the aged, and other State licensed facilities with residents that are 60 years of age or older and the disabled. The Ombudsman is not an employee of the LTCF or the state agency responsible for inspecting the facility. When the resident or family can’t resolve their problem through consultation with the facility staff or governmental agencies involved, then they should contact the District Ombudsman. The Ombudsman will advocate for solutions to problems for residents and their families.

The Ombudsman works with many agencies and may be able to help resolve questions or concerns that involve state and federal agencies administering services to the elderly or disabled. Concerns can include: quality of care, financial information such as Medicare or Medicaid, resident rights, admissions, transfer or discharge, or other questions about LTCF. Whatever the problem or question, the Ombudsman’s primary interest is to see that it is resolved. Our goals include exhausting all avenues for resolution while realizing that some complaints can never be resolved to the satisfaction of the complainant.

The Program has an active Volunteer Program that recruits, trains and mentors representatives of the Office in all nine counties of Northwest Tennessee. Our volunteers are required to complete a rigorous training and are required to attend monthly or quarterly training sessions to stay up-to-date on the latest trends in the nursing home industry, legislation, and advocacy issues. The program services are free and confidential. If these services are needed please contact us at:

For questions or futher informaion please contact Marchell Gardner (731) 587-4213.