Within the guidelines set forth in Governer Bill Lee's Executive Order #23, Northwest Tennessee PublicTransportation program is dedicated to continuing to best serve our clients and riders in the nine county NW area during the COVID-19 Pandemic.
In doing so we must also take measures to protect our drivers and staff.
As we continue to schedule trips there may be some additional limitations due to availability of routes, and the number of drivers needed to serve these routes.
Beginning today, April 6, 2020 and until further notice, we ask our riders to only schedule when needed and to limit travel to within their local community when possible. With our conjoined efforts, we will make every effort to privide a safe trip for you and for our drivers.
NWTHRA provides public transportation services to residents of all ages in all nine Northwest Tennessee counties. Our services may be used for medical trips, shopping trips, airports, and educational facilities. Funding for this service is provided through Federal Transit Administration, Tennessee Department of Transportation, contract revenues, and fares.
TITLE VI/GRIEVANCE POLICY If a passenger feels he or she has been discriminated against, or not given adequate transportation service, they have the right to file a written grievance within 180 days of the incident to the following address:
Title VI Coordinator
PO Box 963
Martin, TN 38237
This grievance must be specific as to the incident, including date, time, location, persons involved, and any possible witnesses. If a fair and equitable resolution cannot be reached, a grievance hearing may be conducted within 30 days of the date on which said hearing is requested. If the passenger or their representative is absent, the passenger will be deemed to have waived their right to a hearing.
For assistance with a Title VI complaint, call 1-877-557-4337.
Hours of Operation
Services are provided Monday through Friday from 6 a.m. till 6 p.m. Limited services are provided on Saturdays. Our offices are closed on all major Federal and State holidays. We recommend that all reservations be made at least five days in advance to ensure seating availability.
To reserve a ride call 1(877) 557-4337.
Fare Schedule for One-way Trips
|Non-Adjoining County (inside NW District)||$5.00|
|Non-Adjoining County (outside NW District)||$7.50|
|Memphis or Nashville||$12.50|
One guest per person- Must pay fare rate
Care Attendants- No Charge
Children age 5 and under- No Charge
Use of Wheelchairs and other Mobility Devices
NWTHRA will make every attempt to accommodate wheelchairs and other mobility devices. As defined by the ADA, the minimum design load on lifts for these devices is 48 inches in length, 30 inches in width, and 600 pounds in total weight (occupied). If a vehicle can physically accommodate larger than the minimum design, the passenger and wheelchair will be transported. An operator may deny transportation if carrying the wheelchair and its occupant would be inconsistent with legitimate safety requirements.
Securing Wheelchairs & other Mobility Devices
NWTHRA will make every attempt to secure wheelchairs and other mobility devices. If it is too difficult or impossible to secure the wheelchair or mobility device, the van driver may suggest that the rider transfer to a van seat. It is the rider’s choice to transfer or remain in their mobility device. The FTA’s interpretation of the ADA suggests that transit agencies cannot deny transportation because a mobility device cannot be secured to a driver’s satisfaction; our drivers are trained to communicate safety concerns to our passengers so that they may make informed decisions for themselves.
Recommendations for Mobility Device Users
For safety reasons, NWTHRA recommends that wheelchairs and other mobility devices are clean, safe, and in good working condition (this includes that they have working brakes and are able to be secured-if you have concerns about NWTHRA’s ability to adequately secure your mobility device, please contact our office so we can work with you on securement solutions).
Denial of Service Policy
Service may be denied to those who pose a direct threat to the health or safety of others. Those who engage in illegal activities may be subject to immediate suspension and possible criminal prosecution.
Personal Care Attendant
One Personal Care Attendant (PCA) may accompany a rider at no additional charge. NWTHRA does not provide PCAs. However, you must notify NWTHRA when your trip reservation is made that you need a PCA to travel with you. If service is legitimately denied, the utilization of a PCA could be a condition of providing future service.
Service animals are allowed. However, please notify NWTHRA when your trip reservation is made that you need a service animal to travel with you to make sure there is adequate space in the vehicle. Customers are responsible for maintaining control over their service animals and caring for them at all times. The service animal may not be disruptive or threaten the safety of others. A service animal is not the same as a comfort animal.
ADA NWTHRA will make every attempt to accommodate wheelchairs and other mobility devices as defined by ADA. Our wheelchair lifts are compliant with ADA requirements and can accommodate most devices. For persons with a hearing or speech disability, dial 711 for free Telecommunications Relay Service.
NON-DISCRIMINATION NWTHRA is committed to maintaining an environment free of discrimination. No person in the United States shall, on the grounds of race, color, age, sex, disability or national origin be excluded from participation, be denied the benefit of, or be subjected to discrimination under a program or activity receiving federal financial assistance from the Department of Transportation.
Click on a button below to view the Reasonable Modification Requests and ADA Complaint Process for Persons with Disabilities informational sheet. English and Spanish options are available.